In today’s cybersecurity landscape, countless Managed Detection and Response (MDR) providers claim to offer cutting-edge protection. But look closer, and you’ll find a concerning pattern: the majority of their time—and your money—is spent chasing false positives (FPs). This approach doesn’t protect you from real threats and instead burdens your business with unnecessary costs. Xcitium is changing this model by offering Incident Response (IR) at no additional charge. We believe in aligning our success with yours, not profiting from incidents. Here’s why Xcitium’s approach is unique, and how we’re proving our confidence in our technology and commitment to your security.
The False Positive Trap: How Traditional MDR Providers Waste Your Resources
Most MDR providers dedicate vast amounts of time and resources to sifting through false positives. These are alerts that don’t represent real threats but are still flagged by detection tools. This activity creates a noisy environment that consumes precious SOC hours, leaving your cybersecurity budget drained without added security.
Consider a LinkedIn post by an MDR provider describing their client’s experience:
“22,102 detections processed by SOC for this customer in ‘24. Just 7% required customer awareness/interaction. .004% of the detection volume were ‘Confirmed Incidents’. Note that not every CI is a significant breach, etc…”
For this MDR provider, the vast majority of detected incidents required no action, while only a minuscule percentage represented confirmed threats. Yet, this provider—and many others—still charges for the time spent filtering these FPs. This model doesn’t align with your needs because it doesn’t prioritize actual security. Instead, it creates profit for MDR providers each time they encounter an alert, whether it’s valid or not.
Xcitium’s Unique Approach: Free Incident Response, Real Threat Protection
Xcitium’s approach is a fundamental departure from traditional MDR models. Rather than profiting from each alert or incident, we’ve made it our mission to minimize noise, focus on real threats, and protect you without hidden fees. We’re so confident in our technology that we don’t charge for IR, a service most providers consider a high-ticket add-on. By removing IR charges from our pricing model, Xcitium proves we’re invested in stopping threats, not generating revenue from them.
Why This Matters: Confidence in Our Technology
Our ability to offer free IR stems from our confidence in Xcitium’s advanced technology stack, including our patented Attack Surface Reduction (ASR) and unique file state detection capabilities. Unlike traditional MDR providers that rely solely on detection alerts, our approach includes a three-state file detection model, where files are identified as:
- Known Good – Files that are verified as safe and allowed to run without interruption.
- Known Bad – Files that are immediately blocked from executing.
- Unknown – Files that are isolated in a virtualized container, where they can run without posing any risk to the system.
This three-state detection method means that instead of chasing down FPs, Xcitium can contain and observe unknown files in real time, allowing our SOC to concentrate on genuine threats. As a result, our customers don’t face unnecessary costs, and they gain assurance that only real threats warrant our attention.
Aligning Our Interests with Yours: Why Free IR Sets Xcitium Apart
When cybersecurity vendors charge for IR, they profit from incidents, creating a misalignment between vendor and client interests. But Xcitium’s free IR model ensures that our incentives are aligned with yours. If an incident occurs, we incur the costs of response—meaning we have a vested interest in keeping incidents from happening in the first place. Here’s why that matters:
- We’re Motivated to Prevent Incidents, Not Respond to Them: Xcitium’s success doesn’t rely on charging you for IR, but rather on reducing incidents altogether. This alignment means that we’re not just there to respond; we’re committed to preventing breaches from occurring.
- Enhanced Trust and Transparency: Knowing that IR is included as part of our core service shows that we stand by our technology and that we’re here to safeguard, not charge for reactive measures.
- Cost-Effective, Comprehensive Protection: By removing IR from our list of billable services, Xcitium saves customers significant costs that could otherwise be spent on high-ticket incident responses. Instead, you get proactive, cost-effective security from day one.
Real Results, No Hidden Costs: Xcitium’s Promise of Real Protection
With Xcitium, the results speak for themselves. Our unique approach to MDR translates into a security model that is both effective and efficient, addressing the real threats while keeping your costs down. Our SOC analysts aren’t buried in FPs, and our ASR and containment technology allow us to secure your environment with minimal intrusion and maximum confidence. By focusing on actual security rather than on FP-heavy alerts, we can respond to threats faster and more effectively.
Contrast this with traditional MDR providers, who may claim comprehensive security yet charge extra for IR when you’re most vulnerable. The result is a heavy financial burden placed on your business when you’re already dealing with the aftermath of an incident. Xcitium’s approach, on the other hand, provides certainty: no hidden fees, no extra IR costs, and no more noise from FPs.
Why Xcitium’s Free IR Sets a New Standard in Cybersecurity
Our decision to include free IR isn’t just about cost savings—it’s about creating a new standard in cybersecurity where the vendor and client’s interests are fully aligned. By proactively containing threats and avoiding the endless cycle of false positives, we ensure our SOC is dedicated to what truly matters: protecting your business.
With Xcitium, you’re not just choosing an MDR provider; you’re choosing a partner who is financially and operationally invested in your security. When incidents occur, we act immediately without adding to your financial burden, proving our confidence in our technology and our commitment to true cybersecurity.
In Summary: Real Security, No Hidden Costs, Total Commitment
Choosing Xcitium means you’re getting a partner who understands that real cybersecurity isn’t about filtering FPs or adding high-ticket IR fees after a breach. It’s about proactive, reliable defense. While other MDR providers continue to profit from each detection, whether it’s real or not, Xcitium’s free IR offering shows we’re in this to protect you—not to profit from your vulnerability.
With our patented technology, proactive containment, and commitment to free IR, Xcitium is redefining MDR. We’re dedicated to protecting what matters without tacking on fees for incidents. When we say we’re here to keep you secure, we mean it—no strings, no add-ons, just real protection.